Casual Customer Support Partner

 About the role:

As a casual customer support partner your role will be to ensure our customers receive the best service no matter their location across our district. The hours of work are varied (on an “as and when required” basis) to ensure we are able to continue to provide a consistent standard of service during times of increased workloads, planned and unplanned leave - so flexibility is required.

Our casual customer support partners are the first point of contact for our organisation which means you will need to learn and understand the business inside out to ensure the customer is provided the right information or direction first contact.  Our ideal candidate will have experience in ensuring a positive customer service experience, be a quick learner, able to think on their feet and system savvy. 

A key aspect to your success in this role will be your alignment to our values of Taking Ownership, Being Proud to Belong, Creating Opportunities and Working Together.

About Council:

With 11% of the total land area of New Zealand, including Fiordland National Park and Stewart Island Rakiura, Southland District Council has the largest land area to manage of any territorial authority. Council not only encompasses the management and improvement of physical assets such as roads, bridges, water supply, cemeteries and parks but also the Southland communities' social, economic, cultural and environmental wellbeings. 

Our 200+ staff are diverse in their backgrounds, skillset and location, spread across three Invercargill offices (Forth Street, 20 and 42 Don Street) and seven area offices situated at Riverton, Otautau, Te Anau, Winton, Oban, Lumsden and Wyndham. 

What's in it for you?

Southland District Council recognises staff are our most valuable asset. We believe in supporting them in their training and development, having competitive remuneration packages which are benchmarked against market rates, providing the best of equipment and technology and an environment which enables personal growth.

If you are keen to join our customer support team then don’t delay, visit www.southlanddc.govt.nz/vacancies  to download a position description and apply online today. 

Applications close 7 October 2023

(Interviews with suitable candidates may commence earlier)